Duty Free And Travel Value
We Inspire With a Spectacular Assortment And Unforgettable Experiences

As a retailer in the travel market, we operate duty-free and travel-value shops at airports, border crossings and on cruise ships around the world – both under our own management and in partnerships with a variety of partners, such as airports, local companies and brand manufacturers. Thanks to our impressive employees, travelers can be sure that they will receive not only competent, but also individual and very personal advice and support.

Retail at Airports

In our Heinemann shops at airports, travelers will find international premium brands and experience unique shopping concepts in an extraordinary environment. Members of our Heinemann x ME loyalty program benefit from privileges when shopping and receive personalized offers based on their home airport. More than two million travelers are already taking advantage of these benefits. ​Passengers can pre-order goods in our Heinemann online shop and then pick them up at the airport, ready to go. Within the EU and with a German delivery address, they can also have their order delivered to their home. ​Our Heinemann app is a valuable travel companion. It not only allows you to find out about products and shop, but also offers inspiration on trends, new products and highlights. There is a separate area for Heinemann x ME members.

Copenhagen Main Shop Entrance
Selected 100% Owned Global Retail Locations
The shopfront of the sho at Berlin-Brandenburg is displayed.
Berlin
Bratislava
Budapest
Copenhagen
Kuala Lumpur
Rome
Sydney
Vienna
Vilnius
Airport Retail With Partners

We also operate airport shops worldwide as part of joint ventures, for example as “Frankfurt Airport Retail” at Frankfurt Airport, as “Unifree Duty Free” in Istanbul (Turkey) and as “Big Five Duty Free” in Cape Town and Johannesburg (South Africa), among other locations. Our long-standing, close cooperation and the combined expertise of our partnerships pave the way for further strengthening the travel retail business and responding to new passenger needs and requirements.

We not only represent the core duty free segment, but also, in cooperation with premium and luxury brand manufacturers, operate licensed mono-brand boutiques featuring some of the world´s most sought-after premium, affordable luxury, and high-end luxury brands in the categories of fashion & accessories as well as watches & jewelry. In addition, our multi-brand concepts bring the design and atmosphere of international department stores to the most important international airports, making shopping for passengers a special, extraordinary travel experience. The individual and tailor-made concepts offer the brands excellent visibility.

Flourishing retail is sustained by innovation. This is why we keep developing exciting, distinctive shop concepts that create an exceptional traveler experience in the airport world. Examples include the Bazaar at Istanbul Airport, fashioned in traditional Turkish style, or the Destination Hamburg shop at Hamburg Airport.

Selected Global Joint Ventures
ATU Duty Free
Frankfurt Airport Retail
JAH Arabia International Duty Free
Travel Retail Norway
Unifree
Unifree Duty Free
Retail at Border Crossings

We operate shops under our own Travel FREE brand at national borders in the Czech Republic, Poland and Romania with wholly-owned subsidiaries and in Bulgaria in partnership. In Ukraine, we operate border shops through our joint venture Duty Free Trading.

Business at border crossings offers great potential for diversification and growth. Border shops are becoming more and more attractive for new customer groups and brands as a result of renovations, new construction and modernization. In addition to the classic products in demand in this area, which offer savings potential, the demand for items from the premium and luxury segment has increased significantly.

Retail on Cruise Ships

Through our wholly-owned subsidiaries Heinemann Americas and Heinemann Cruiseliner Global GmbH, we operate shops on board cruise ships around the world. This includes the largest cruise ship in the world, Royal Caribbean´s Icon of the Seas. In addition to Royal Caribbean, we are concessionaires for TUI Cruises, Hapag-Lloyd, Phoenix and AIDA.

Through our corporate headquarters in Hamburg and the regional headquarters of our subsidiaries in Miami and Singapore, we have our own global network for shop operations on cruise ships and their supply.

Due to the long time that guests spend on board, a cruise ship offers optimal conditions for inspiring them with a spectacular assortment and unforgettable experiences.